We want you to be completely satisfied with your purchase from our online store. If for any reason you are not happy with your order, we offer a 14-day return policy from the date of delivery.
To initiate a return, please contact our customer service team with your order number and the reason for the return.
You can reach us via email at contact@alegcouture.com or by phone at +40 740 500 405. We will provide you with instructions on how to proceed. Please note that the item(s) must be in new, unused, and undamaged condition with all tags attached.
We will issue a full refund (excluding shipping costs) to your original payment method once we receive and inspect the returned item(s).
Please note that the following items are not eligible for return:
- Final sale items
- Underwear and swimwear (for hygiene reasons)
- Personalized items
We recommend that you use a reliable shipping method with tracking and insurance for your return, as we cannot be held responsible for lost or damaged packages.
Thank you for choosing our online store for your fashion needs. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.